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Frequently Asked Questions

Are the dumbbells easy to use and adjust?
Bowflex® SelectTech® Dumbbells are very easy to use. No assembly needed and they can be adjusted simply by turning the dials to the desired weight on each side. The mechanism does the rest.
How do I adjust the dumbbells to the desired weight?
Simply turn each adjustment knob to the number reflecting the desired weight. You will know you have fully and correctly selected the number when you feel the adjustment knob settle into a notch and you hear a clicking noise. If you have not fully selected the desired weight and the knob is in between, it will lock and you will not be able to remove it.
How durable are Bowflex® SelectTech® Dumbbells?
Covered with a unique injection-molded plastic, Bowflex® SelectTech® Dumbbells won't clank and clatter when they are set down. The cover also keeps weights from scratching floors or other surfaces they might touch. And no matter how sweaty the workout gets, they are protected from corrosive rust.
What type of material are the weight plates made out of?
The plates are made from Cold rolled sheet steel covered with an ABS plastic cover.
How do Bowflex® SelectTech® Dumbbells differ from other dumbbells?
Bowflex® SelectTech® Dumbbells are a compact unit that replaces an entire set of dumbbells saving a tremendous amount of space in your home. The locking mechanism sets it apart from other adjustable dumbbells by locking in properly positioned weight plates so they won't separate from the handle. The sleek, smooth design enhances your workout area.
Are men and women both able to use Bowflex® SelectTech® Dumbbells?
Absolutely. With the SelectTech® 552 Dumbbells, the weight can be adjusted from 5 to 52.5 lbs. (2.26 to 23.7 kg) in 2.5 lb (1.13 kg) increments. From 5 to 25 lbs (2.26 to 9.03 kg) in 2.5 lb (1.13 kg) increments, and from 25 to 52.5 lbs (11.3 to 23.7 kg) in 5 lb (2.26 kg) increments making it versatile enough for strength trainers of all abilities. The SelectTech® 1090 Dumbbells can be adjusted from 10 to 90 lbs (4.5 to 40.8 kg) in 5 lb (2.26 kg) increments for anyone looking for a more intense workout.
Are you able to get a full body workout with Bowflex® SelectTech® Dumbbells?
Absolutely. Bowflex® SelectTech® Dumbbells allow you to work your entire body: biceps, shoulders, core and legs. Click here to see a complete list of exercises.
When you turn the dials to adjust the weight, what happens to the left over weight plates?
The leftover weight plates remain in the base. The handle only picks up those weights that add up to the selected weight, and the dials must be set securely in order to remove the handle from the base.
Does the weight have to be equal on each side of the dumbbell?
Bowflex® SelectTech® Dumbbells provides the unique option of offset weight selection. Offset weight selection involves using a different weight setting on one side of the dumbbell relative to the other, assisting in supination and pronation of the wrist and forearm. During offset weight selection, the combination of weight plates selected will not be the same on both sides of the dumbbell, so it must be returned to the base in the same orientation that it was removed.
Do I need to purchase the stand?
The Bowflex® SelectTech® Dumbbell Stand is optional; however, it is recommended. The stand provides correct positioning when lifting the weights to help avoid back injury.
Do I need to return the handle to the base in the same direction I removed it?
No. The dumbbell handle and weight plates are symmetrical. As long as the weight is set equally on both sides of the dumbbell, you can return it to the base in either direction.
How will I know when it is securely back in the base?
Return the dumbbell in a vertical motion, perpendicular to the base. Do not tilt or move it laterally. It will fit smoothly back into the base.
How can I check my orders? Can I track the package?
After you've placed your order online, we'll send an e-mail to the address you provided during checkout. Once your order is shipped, you should receive an e-mail containing a tracking code. If you have additional questions, please contact our Customer Service department toll free (800) 605-3369.
How will I know when my order ships?
You will receive an email confirmation when your order ships. This email will contain a link to track your shipment.
How do I contact BowflexSelectTech.com?
If you have questions, please contact our Bowflex® Customer Service department by:
  • Sending an e-mail to customerservice@Bowflex.com.
  • Calling us toll free at 1-800-NAUTILUS (800-628-8458).
  • Sending a written request to the following address:


  • Bowflex® Customer Service
    16400 SE Nautilus Drive
    Vancouver, WA 98683


If you wish to contact the Bowflex.com Webmaster, please send an e-mail to Webmaster@Bowflex.com.
What is your order cancellation policy?
Your order begins processing as soon as you click the "Submit" button. After submission, it may be possible to cancel your order by calling us directly. Once inventory has been allocated to your order, it cannot be canceled. IMPORTANT: Any attempts to cancel your order after it moves into the shipping process does not guarantee the order will not be shipped.

If you change your mind about the order or we are unable to stop your order, you can return any unwanted items in accordance with our return policy.
What are my payment options?
At BowflexSelectTech.com you may use the following payment methods:
  • Bowflex&® Credit Card**
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check ¥
  • Western Union

Or, apply for a Bowflex® Credit Card online. To learn more about applying for online financing with low monthly payments*, click here.
Is it safe to use my credit card?
Yes. When you place an order online at BowflexSelectTech.com we do everything possible to ensure your order is safe and secure. We endeavor to use industry-standard encryption technologies when transferring and receiving data exchanged through secure portions of our web site. All financial data collected when you make a purchase through the site is encrypted using Verisign encryption technology and all transmissions between our secured server and our corporate computer systems are done through private networks, rather than through the Internet. We also have reasonable security measures in place to protect against loss, misuse and alteration of your information under our control. You should be aware, however, that any communication via the Internet and security measures in connection with such communication is not failsafe, and there is always a possibility that data may be lost or intercepted by unauthorized parties during such transmission or after receipt.

For more information, please click here to view our privacy policy.
Where do I direct questions about my Bowflex® or Nautilus™ Credit Card?

Your Bowflex™ or Nautilus™ Credit Card is issued by one of three lenders:

  • For information about cards issued by GE Money, please call (866) 396-8254, or click here to access your account online.
  • For information about cards issued by HSBC, please call (800) 695-6950, or click here to access your account online.
  • For information about cards issued by HELPCard, please call (800) 935-3368 ext 475.
Where can I download an assembly manual?
Click here to download assembly and owner's manuals for Bowflex products.
What type of warranty do I get with my purchase?
Bowflex® SelectTech® dumbbells are warranted to the original purchaser. Bowflex® SelectTech® dumbbells limited warranties cover all defects in material or workmanship but do not cover commercial use or misuse by the consumer. Click here for more information on our consumer warranty policy.